With the onset of the COVID-19 pandemic, the demand for testing surged. While antigen tests became widely available, many guidelines still required medical oversight for test results to be accepted. Our existing model, which relied on live sessions with medical professionals, could not meet the rapidly increasing demand. We needed a solution that allowed for high-frequency, flexible testing without compromising the integrity and reliability of results.

At WorldBacktoWork, I led the development and implementation of an Asynchronous Testing Platform to address the growing need for flexible, high-volume COVID-19 testing. This innovative solution enabled users to test as frequently as needed, anytime and anywhere, while ensuring compliance with guidelines requiring medical oversight. Launched in Fall 2022, the platform significantly increased our testing capacity and provided a scalable solution for clients worldwide.

We developed the Asynchronous Testing Platform to meet these challenges. The platform allowed users to order tests to their address whenever needed, and enabled client administrators to bulk order tests for larger groups. Key features included:

• User Flexibility: Patients could test without a live medical professional, following specific screen instructions while being recorded. The recordings were reviewed by a medical professional within an hour, and results were delivered through our Total Safety platform.

• High Volume Processing: The platform enabled us to process up to 10,000 tests per hour using a network of medical professionals, significantly increasing our testing throughput.

• Additional Capabilities: Clients could order PPE and testing supplies, and the platform provided real-time shipment tracking, customized notifications, and easy patient processing.

The project involved several key steps:

1. Platform Development: Building a user-friendly interface for ordering and testing, ensuring compliance with HIPAA and other regulations.

2. Integration: Connecting the platform with our existing systems to ensure seamless data flow and reporting.

3. Training and Support: Creating training materials and support documentation for users and client administrators.

4. Launch and Scaling: Rolling out the platform to clients, starting with a large institute of higher education in Southern California, and expanding to other verticals nationwide.

• Increase Testing Capacity: Ramp up our medical-grade testing throughput by 1,900% (from 500 tests per hour to 10,000 tests per hour).

• Enhance User Experience: Provide a flexible, convenient testing option without the need for appointments or waiting in lines.

• Maintain Compliance: Ensure all tests were reviewed and certified by medical professionals, meeting regulatory requirements.

Key Metrics:

• Testing Volume: Processed up to 10,000 tests per hour.

• Turnaround Time: Delivered results within 1 to 2 hours.

• User Engagement: High satisfaction rates due to the convenience and reliability of the platform.

The Asynchronous Testing Platform was a critical component of our COVID-19 response strategy, providing a reliable, scalable solution for high-volume testing. It exemplified our commitment to innovation and adaptability in the face of unprecedented challenges, and played a significant role in helping our clients maintain safe operations during the pandemic.